1. General returns and refunds

We hope that to love our products as much as we do, but if you're not completely satisfied, you can return your items under the following conditions:

- Return must be logged within 7 days of delivery 

- All items must be unopened and unused, in their original packaging and must not be damaged

- Items that are damaged, opened, or show signs of use will not be eligible for return or a refund. 

- Please note that shipping costs are the responsibility of the customer. We will not be held liable or responsible for items lost or damaged in transit. 

To initiate a return please contact us with your order number and reason for return. 

Once your return is approved we will notify you regarding the status of your refund. approved returns will be refunded to the original payment method, excluding any original shopping costs. 

2. Returning a Damaged or Faulty Item

If your item arrives damaged or faulty, we’re here to help.

Please notify us within 7 days of delivery by emailing [your email/contact] with:

• A clear photo of the damaged product
• A photo of the packaging
• Your order number and a short description of the issue

Once reviewed and approved, we will issue a full refund or send a replacement item at no additional cost.

3. Order Changes & Cancellations

Please review your order carefully before checkout, as we are unable to make any changes once an order has been placed.

This includes changes to:

• Items in the order
• Shipping address or contact details
• Selected delivery method
• Payment method

Once your order is confirmed, it is automatically processed to ensure timely dispatch, and unfortunately, we cannot accommodate edits or cancellations.

If you have made an error, please contact us as soon as possible, and while we cannot guarantee changes, we will do our best to assist if your order has not yet been dispatched.

We aim to make your shopping experience as smooth and reliable as possible. Below you'll find everything you need to know about how we ship your order:

1. How much does shipping cost?
   
   All orders over R650 receive free shipping. For smaller orders, shipping will be calculated at checkout. 

2. How do I track my order?

We use The courier Guy as our reliable shipping partner. Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can use this link at any time to view the status and location of your delivery. If you don’t receive a tracking email, please contact us. 

3. How quickly will my order be delivered?

We understand how exciting it is to get your online purchases ASAP, so we make every effort to get your order as soon as possible. 

• Orders are typically processed within 2 - 5 days for main delivery hubs and 4-7 days for outlying areas. 
• Please note: Orders placed during peak times (sales, holidays) may take a little longer.
• Please refer to The Courier Guy website for more info on shipping. 

4. Can I collect my order instead of having it shipped?

Unfortunately we don’t offer this service, yet. 

If you have any further questions about shipping, feel free to reach out to us. 

We’re always happy to assist where we can to suite your needs. 

If you're looking to place a large order or have a special request please contact us directly before placing your order. This ensures we can confirm stock availability, discuss lead times, and offer personalised assistance or potential discounts where applicable.

Our team will be delighted to assist and work with you to create the perfect solution for your request.